Refund policy
Return and Refund Policy
At AIRKAK, we want our customers to have a positive and confident shopping experience. If you are not completely satisfied with your purchase, this Return and Refund Policy explains how returns, refunds, exchanges, cancellations, and product issues are handled.
This policy applies to purchases made through:
By placing an order with AIRKAK, you acknowledge and agree to this Return and Refund Policy, subject to any mandatory consumer rights and protections that apply to you under applicable law.
1. Contact Us Before Returning an Order
Please contact AIRKAK before sending any product back.
To request a return, refund, exchange, or assistance with a damaged or incorrect item, please contact:
Email: hello@airkak.com
When contacting us about a return, please provide:
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Your order number
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The email address used to place the order
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The product name
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The reason for the return
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Photographs of the product where appropriate
Please do not send products back without following our return instructions.
2. Return Eligibility
Unless otherwise required by applicable law, products may be eligible for return when all of the following conditions are satisfied:
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The product is unused.
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The product has not been worn.
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The product has not been washed or altered.
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The product is in its original condition.
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The product is free from stains, odors, makeup, perfume, pet hair, damage, or other signs of use.
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Original tags and labels remain attached where applicable.
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Original packaging and accessories are included where applicable.
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The return request is made within the applicable return period.
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The customer follows the return instructions provided by AIRKAK.
Products returned in a condition that is materially different from their condition when delivered may not qualify for a discretionary refund, to the extent permitted by applicable law.
3. Return Period
Customers should contact AIRKAK within 30 days of receiving the order to request a standard return.
The return request must be submitted to:
The 30-day period does not limit any longer or different return, withdrawal, warranty, or conformity rights that may apply under mandatory consumer protection laws.
For customers located in jurisdictions that provide mandatory statutory cancellation or withdrawal rights, those rights will apply in accordance with applicable law.
4. Return Shipping Costs
For a standard return due to a change of mind, incorrect size selection, preference change, or similar customer-requested return, the customer is generally responsible for the cost of return shipping unless otherwise required by applicable law.
AIRKAK offers free shipping on orders, but free outbound shipping does not automatically mean that return shipping is free.
If the product is defective, damaged, incorrect, or materially different from the product ordered, AIRKAK will handle the return in accordance with applicable law and the circumstances of the order.
5. Defective, Damaged, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from the product you ordered, please contact us as soon as reasonably possible.
Email:
Please provide:
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Order number
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Description of the problem
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Photographs or video showing the issue where appropriate
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Photographs of the packaging where relevant
We may request additional information to investigate the issue.
If the product is confirmed to be defective, damaged, incorrectly supplied, or otherwise non-conforming, AIRKAK will provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances and applicable law, the remedy may include a replacement, repair, refund, partial refund, or another legally required solution.
6. Products That May Be Excluded From Standard Returns
Certain products may be excluded from discretionary returns where permitted by applicable law.
This may include products that:
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Have been worn or used
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Have been washed
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Have been altered
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Have been damaged after delivery
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Have been stained or contaminated
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Are missing original tags or components
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Have been materially changed from their original condition
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Are otherwise unsuitable for resale because of customer handling
These exclusions do not apply where applicable law requires a remedy for a defective, faulty, unsafe, or non-conforming product.
7. Shoes and Footwear
For footwear returns, customers should try the product indoors on a clean surface to determine whether the size and fit are appropriate.
Shoes that have been worn outdoors, damaged, stained, scuffed, or otherwise used beyond reasonable inspection may not qualify for a standard discretionary return, where permitted by applicable law.
Original shoe packaging should be included with the return where applicable.
8. Clothing and Apparel
Clothing items must be returned in their original condition.
Customers should ensure that clothing has not been worn, washed, altered, stained, or exposed to perfume, makeup, deodorant, smoke, pet hair, or other substances.
Original tags and packaging should remain attached or included where applicable.
9. Accessories
Accessories must be returned unused and in their original condition where a standard return is permitted.
Any protective packaging, tags, boxes, or other components supplied with the product should be included where applicable.
10. Return Address
Approved returns should be sent to:
AIRKAK
6713 DALE RD
REX, GA 30273-2148
United States
Customers should not send returns until the return has been reviewed and the applicable return instructions have been confirmed by AIRKAK.
11. Return Inspection
After receiving a returned product, AIRKAK may inspect the item to determine whether it meets the applicable return requirements.
Inspection may include reviewing:
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Product condition
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Tags and labels
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Packaging
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Signs of use
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Damage
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Stains or odors
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Missing components
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Other conditions relevant to the return
If the return meets the applicable requirements, the refund will be processed.
If the product does not qualify for a discretionary return, we may contact the customer regarding the applicable options, subject to applicable law.
12. Refunds
Approved refunds will generally be issued to the original payment method used to place the order.
The time required for a refund to appear in the customer's account depends on the payment provider, card issuer, bank, or other financial institution.
AIRKAK cannot control processing times imposed by third-party payment providers or financial institutions.
If you have been notified that a refund has been processed but you have not received the funds within a reasonable period, please contact:
Please include your order number and relevant refund information.
13. Partial Refunds
In certain circumstances, and where permitted by applicable law, AIRKAK may offer a partial refund when a customer chooses to retain a product that has a minor issue.
Any partial refund will depend on the circumstances of the order and applicable legal requirements.
14. Exchanges
Customers who wish to exchange an item should contact:
before returning the product.
Exchanges may depend on product availability.
If the requested replacement is unavailable, AIRKAK may offer another appropriate remedy, including a refund where applicable.
15. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before the order has entered fulfillment or shipment.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
Where cancellation is no longer possible, the customer may need to follow the applicable return procedure.
Mandatory statutory cancellation or withdrawal rights remain unaffected.
16. Refunds for Canceled Orders
If an order is successfully canceled before shipment and a refund is due, the refund will normally be issued to the original payment method.
The time for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.
17. Free Shipping and Refunds
AIRKAK offers free shipping on orders.
Because no standard shipping fee is charged for qualifying orders, there is generally no outbound shipping charge to refund.
For returns, the treatment of return shipping costs will depend on the reason for the return, the applicable provisions of this policy, and mandatory consumer protection laws.
18. International Consumer Rights
Customers located outside the United States may have additional statutory consumer rights.
Nothing in this policy is intended to waive, restrict, or eliminate rights that cannot legally be waived or restricted.
Where mandatory consumer protection laws provide a customer with a more favorable right to cancel, return, repair, replace, or receive a refund, those mandatory rights will apply.
19. European Union Withdrawal Rights
Where applicable EU consumer protection law applies to an order, eligible consumers may have a statutory right to withdraw from an online purchase without giving a reason.
For eligible goods, the standard EU withdrawal period is generally 14 days from delivery of the last item in an order, subject to applicable exceptions.
Where such rights apply, AIRKAK will respect the applicable withdrawal requirements and statutory exceptions.
Nothing in this Return and Refund Policy is intended to limit mandatory EU consumer rights.
20. Refund Processing Time
Refunds are generally processed after the applicable return has been received and reviewed, or after cancellation or another refund decision has been approved.
Once AIRKAK processes a refund, the funds may require additional time to appear in the customer's account.
The timing depends on the customer's payment method, bank, card issuer, or payment provider.
21. Refund Questions
If you believe you are entitled to a refund and have not received it within a reasonable period, please contact:
Please include your order number so that we can review the transaction.
22. Policy Changes
AIRKAK may update this Return and Refund Policy when necessary to reflect changes in our business, products, procedures, legal requirements, or Shopify requirements.
The current version will be published on our website.
Updates will not remove or restrict mandatory consumer rights.
23. Contact Information
AIRKAK
Website: https://airkak.com
Email: hello@airkak.com
Phone: +1 229-715-7726
Business Address:
6713 DALE RD
REX, GA 30273-2148
United States
For return and refund questions, please contact us at hello@airkak.com.
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