Shipping policy
Shipping Policy
Thank you for shopping with AIRKAK.
We aim to make ordering from our online store simple and transparent. This Shipping Policy explains how orders are processed and delivered, our free shipping offer, delivery estimates, international shipping, customs, and shipping-related issues.
This policy applies to orders placed through:
1. Free Shipping
AIRKAK offers free shipping on all orders.
Customers do not pay a standard shipping charge for eligible orders placed through our website.
Our free shipping offer applies to the standard shipping service available for the applicable order and destination.
Free shipping does not automatically mean that customs duties, import taxes, VAT, brokerage charges, or other government-imposed fees are waived.
2. Order Processing
After an order is successfully submitted and payment has been authorized, we begin processing the order.
Order processing may include:
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Payment verification
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Inventory confirmation
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Picking products
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Quality checks
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Packaging
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Preparing the shipping documentation
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Handover to a carrier or fulfillment provider
Processing time may vary depending on product availability, order volume, holidays, weekends, and other operational circumstances.
The applicable estimated processing or delivery information may be communicated on the product page, checkout page, order confirmation, or shipping communication.
3. Delivery Estimates
Delivery estimates are estimates and are not absolute guarantees unless expressly stated otherwise or required by applicable law.
Delivery times may vary depending on:
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Destination
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Carrier
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Fulfillment location
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Product availability
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Customs clearance
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Weather
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Holidays
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Peak shopping periods
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Transportation conditions
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Incorrect address information
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Other circumstances beyond our reasonable control
Customers should allow sufficient time when ordering products for weddings, vacations, holidays, events, or other time-sensitive occasions.
4. Shipping Destinations
AIRKAK may ship to destinations where shipping is available through our website and fulfillment network.
Shipping availability may vary according to:
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Country
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Region
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Carrier restrictions
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Customs requirements
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Applicable laws
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Product restrictions
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Operational limitations
If a destination is unavailable during checkout, the order may not be accepted for delivery to that location.
5. Shipping Confirmation
Once an order has been shipped, customers may receive a shipping confirmation by email where applicable.
The shipping confirmation may include tracking information when tracking is available.
Tracking information is provided by the carrier and may take some time to become active.
6. Tracking Information
If tracking is available, customers can use the tracking information provided by the applicable carrier.
Carrier tracking information may not update immediately after shipment.
AIRKAK does not control the carrier's tracking system and cannot guarantee continuous or immediate tracking updates.
If you have questions about your shipment, please contact:
7. Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
Please verify the following information before completing your purchase:
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Recipient name
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Street address
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Apartment, unit, or suite number
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City
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State or province
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Postal code
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Country
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Contact information where requested
If you discover an address error, contact us immediately at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after the order has been processed or shipped.
8. Incorrect or Incomplete Addresses
If a package cannot be delivered because of an incorrect, incomplete, or outdated address supplied by the customer, additional delivery or return arrangements may be necessary.
Where permitted by applicable law, the customer may be responsible for costs caused by an incorrect address.
If the carrier returns a package to AIRKAK, please contact:
We will review the circumstances and determine the available options.
9. Lost Packages
If tracking information indicates that your package is lost or the package has not arrived within a reasonable period after the estimated delivery window, please contact us.
Email:
Please provide your order number and tracking information.
AIRKAK may investigate the shipment with the applicable carrier or fulfillment provider.
Where an order is confirmed to be lost, AIRKAK will provide an appropriate remedy in accordance with the circumstances and applicable law.
10. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check:
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Your mailbox
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Front door
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Porch
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Reception area
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Building management
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Household members
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Neighbors
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Other secure delivery locations
You may also contact the carrier directly.
If the package remains missing, contact:
We will review the available information and determine whether further investigation is appropriate.
11. Damaged Shipments
If your package arrives damaged, please document the condition of the package and product as soon as possible.
Contact:
Please include photographs where possible.
If the product itself is damaged or defective, the AIRKAK Return and Refund Policy will apply.
12. International Shipping
International orders may be subject to customs clearance procedures.
Depending on the destination, customers may be responsible for:
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Import duties
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Customs duties
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VAT
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Import taxes
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Brokerage charges
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Customs processing fees
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Other government or carrier charges
These charges are determined by the destination country and are outside AIRKAK's control.
Free shipping refers to the shipping charge offered by AIRKAK and does not necessarily include government-imposed import charges.
13. Customs Delays
International shipments may be delayed by customs authorities.
AIRKAK does not control customs clearance procedures or the amount of time required by customs authorities.
Customers may be contacted by a carrier or customs authority for additional information, documentation, payment, or other requirements.
Failure to respond to customs requests may cause additional delays or result in a shipment being returned.
14. Refused Shipments
If a customer refuses delivery or fails to complete required customs procedures, the shipment may be returned, delayed, abandoned, or otherwise handled according to applicable carrier and customs procedures.
Customers should contact AIRKAK promptly if they believe an order is affected by customs or delivery problems.
Any refund or additional costs will be considered based on the circumstances, applicable policy, and applicable law.
15. Multiple Shipments
An order containing multiple products may occasionally be shipped in separate packages.
This may occur because of product availability, fulfillment arrangements, warehouse location, carrier procedures, or other operational considerations.
AIRKAK will not normally charge an additional standard shipping fee merely because one order is divided into multiple shipments.
16. Third-Party Fulfillment
AIRKAK may use third-party logistics, fulfillment, warehouse, and shipping providers to process and deliver orders.
Where third-party fulfillment is used, products may be shipped from a location different from the customer's location or AIRKAK's business address.
Customers may receive tracking information from third-party carriers or fulfillment providers.
17. Shipping Restrictions
Certain destinations or products may be subject to legal, customs, carrier, or operational restrictions.
If an order cannot legally or practically be delivered to the selected destination, AIRKAK may need to cancel the affected order and issue an appropriate refund where applicable.
18. Delivery Dates
AIRKAK does not guarantee delivery on a specific date unless a specific delivery guarantee is expressly offered and legally applicable.
Customers should allow sufficient time for processing, transportation, customs clearance, and unexpected delays.
19. Delays Beyond Our Control
Shipping and delivery may be delayed by circumstances beyond AIRKAK's reasonable control, including:
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Severe weather
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Natural disasters
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Transportation disruptions
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Carrier delays
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Customs delays
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Government actions
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Public emergencies
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Labor disputes
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Holidays
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Peak shopping periods
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Security incidents
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Technical problems
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Incorrect addresses
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Other unforeseen circumstances
Where reasonably possible, AIRKAK will communicate material shipping delays affecting an order.
20. Shipping Questions
For questions regarding shipping, delivery, tracking, or an order that has not arrived, contact:
AIRKAK
Email: hello@airkak.com
Phone: +1 229-715-7726
Website: https://airkak.com
Please include your order number when contacting us about a specific order.
21. Shipping Policy Changes
AIRKAK may update this Shipping Policy from time to time to reflect changes in carriers, fulfillment arrangements, shipping destinations, business operations, or applicable laws.
The latest version will be published on our website.
Mandatory consumer rights relating to delivery and fulfillment will not be affected by changes to this policy.
22. Business Contact Information
AIRKAK
6713 DALE RD
REX, GA 30273-2148
United States
Email: hello@airkak.com
Phone: +1 229-715-7726
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